Terms & Conditions

These Terms & Conditions apply to services provided by Titan Auto Detailing. By making a booking or allowing us to begin work, the customer confirms that they have read and accepted these terms.

Customers must provide accurate information about the vehicle's size, type, condition and location before booking.

Titan Auto Detailing must be informed before the booking of any special requirements, safety concerns, modifications, delicate surfaces, damaged components, electrical faults, loose trim, aftermarket accessories or any other issue that may affect the vehicle or the detailing service.

Customers must also disclose excessive stains, pet hair, mould, bodily fluids, hazardous materials, pests, sharp objects or any condition that may require additional time, equipment or charges.

Titan Auto Detailing may adjust the quoted price, recommend a different service or refuse the booking where the vehicle's condition is significantly different from the information originally provided.

The customer is responsible for advising Titan Auto Detailing before the appointment of any special instructions relating to the vehicle's operation, security, electrical systems, alarms, immobilisers, keys, modifications or safety.

The customer must ensure the vehicle is safe to access and work on.

Titan Auto Detailing may refuse or stop the service where the vehicle presents a safety risk or where important information was not disclosed before the booking.

As a mobile detailing service, the customer must provide safe and reasonable access to the vehicle.

Unless otherwise agreed, the customer must provide access to:

• —A suitable water tap
• —A safe electricity supply
• —A legal and suitable working area
• —Adequate space around the vehicle

The working area must be reasonably level, ventilated and free from unnecessary hazards.

Titan Auto Detailing may postpone or refuse the service if the location is unsafe, illegal, inaccessible or unsuitable.

Children, pets and other persons must remain away from the vehicle, chemicals, machines, electrical leads, hoses and active work area while detailing is taking place.

Wet surfaces, hoses, cables, tools and equipment may create temporary slipping or tripping hazards.

Customers, household members and visitors must take reasonable care around the work area and follow any safety instructions given by Titan Auto Detailing.

The customer is responsible for informing other people at the property that detailing work is taking place.

Titan Auto Detailing may pause or stop work if children, pets, traffic, unsafe behaviour or other hazards make it unsafe to continue.

Customers must remove all valuables, money, important documents, fragile items and personal belongings before the service begins.

Titan Auto Detailing is not responsible for items left inside the vehicle unless loss or damage was directly caused by a failure to exercise reasonable care.

Unsecured belongings may be temporarily moved during cleaning and returned to the vehicle.

Titan Auto Detailing is not responsible for pre-existing damage or defects, including:

• —Scratches
• —Dents
• —Paint defects
• —Clear-coat failure
• —Rust
• —Loose trim
• —Damaged plastics
• —Faulty electronics
• —Weak batteries
• —Worn leather
• —Torn fabric
• —Unstable repairs
• —Water leaks
• —Previous poor-quality repairs
• —Aftermarket modifications

Cleaning may reveal damage, fading, staining or defects that were previously hidden by dirt or contamination.

Titan Auto Detailing may photograph the vehicle before and after the service for condition records and quality control.

Titan Auto Detailing will perform services with reasonable care and skill.

However, complete removal of every stain, odour, scratch, contamination mark or defect cannot be guaranteed.

Some stains may be permanent due to their age, type, material or previous treatment.

Permanent odour removal is not guaranteed because the source may be beneath carpets, inside seats, behind trim or in another inaccessible area.

Titan Auto Detailing does not guarantee the repair of damaged, worn or permanently affected materials through cleaning alone.

The original quote is based on the information provided before the booking.

Additional charges may apply where the vehicle has:

• —Excessive dirt
• —Heavy staining
• —Excessive pet hair
• —Mould
• —Bodily fluids
• —Hazardous contamination
• —Unexpected vehicle size
• —Significant rubbish
• —Conditions requiring additional labour

Any additional charges should be explained to the customer before the extra work is completed.

The customer may decline additional work, but this may affect the final result.

Unless otherwise agreed in writing, payment is due immediately after the service has been completed and before the detailing team leaves the location.

The customer must pay the final agreed amount, including any approved additional charges.

Titan Auto Detailing may accept payment by any payment method currently offered by the business.

Titan Auto Detailing may refuse future services where payment remains outstanding.

The customer will be given a reasonable opportunity to inspect the vehicle after the detail has been completed.

Any visible concerns should be raised during the final inspection so Titan Auto Detailing has an opportunity to inspect and address them.

Once the customer completes the final inspection and accepts the vehicle, Titan Auto Detailing will not be responsible for visible issues that were accepted at the time of handover.

This does not remove any legal rights that cannot be excluded under Australian law.

Any concern discovered after the service should be reported to Titan Auto Detailing as soon as reasonably possible.

The customer must provide reasonable details and, where appropriate, photographs of the issue.

Titan Auto Detailing must be given a reasonable opportunity to inspect the vehicle and address any genuine service-related concern.

Titan Auto Detailing is not responsible for issues caused after handover by weather, driving, passengers, children, pets, spills, dust, dirt, another service provider or any event outside Titan Auto Detailing's control.

To the extent permitted by law, Titan Auto Detailing is not responsible for:

• —Pre-existing damage
• —Undisclosed defects
• —Faulty vehicle components
• —Indirect or consequential loss
• —Issues caused after the customer's final inspection and acceptance
• —Damage caused by unsafe or unstable vehicle components
• —Items left inside the vehicle
• —Delays caused by weather, emergencies or events outside our reasonable control

Nothing in these Terms & Conditions excludes, restricts or modifies any right or guarantee that cannot lawfully be excluded under Australian Consumer Law.

Titan Auto Detailing may cancel or reschedule an appointment due to:

• —Emergency
• —Illness
• —Unsafe weather
• —Equipment failure
• —Staff unavailability
• —Unsafe working conditions
• —Vehicle safety concerns
• —Circumstances outside our reasonable control

Where Titan Auto Detailing cancels the appointment and no payment was taken beforehand, no payment will be owed by either party for the cancelled service.

Where payment was taken before the appointment and Titan Auto Detailing cannot provide the service, the customer will be offered either a rescheduled appointment, or a refund of the applicable prepaid amount.

Titan Auto Detailing may refuse, pause or stop a service where:

• —The work environment is unsafe
• —The vehicle contains hazardous materials
• —The customer provided inaccurate information
• —The vehicle has undisclosed safety issues
• —Children or pets repeatedly enter the work area
• —The customer behaves in a threatening, abusive or unreasonable manner
• —The service cannot be completed safely

Any payment or refund decision will depend on the work already completed and the reasonable costs incurred.

Titan Auto Detailing may update these Terms & Conditions from time to time.

The terms applying to a booking will be the version available at the time the booking was made.