Cancellation & Refund Policy

Customers must provide at least 48 hours' notice to cancel or reschedule an appointment.

Where at least 48 hours' notice is provided, any prepaid booking amount may be refunded or transferred to another available appointment.

Where less than 48 hours' notice is provided, no refund will normally be given for any booking deposit or prepaid amount because the appointment time has been reserved and may not be able to be filled.

This does not remove any legal rights that cannot be excluded under Australian law.

Customers who provide at least 48 hours' notice may request to move their appointment to another available date.

Repeated rescheduling may be refused or may require a new booking payment.

A rescheduled appointment remains subject to availability.

Where a customer cancels on the day of the appointment, any deposit or prepaid amount will not normally be refunded.

Titan Auto Detailing may also charge an agreed call-out or travel fee where the team has already travelled to the location.

A customer may be treated as a no-show where:

• —The customer is unavailable at the agreed time
• —The vehicle cannot be accessed
• —The address provided is incorrect
• —The customer does not respond
• —The required water or electricity is unavailable
• —The location is unsuitable or unsafe
• —The customer fails to provide agreed access

Any prepaid amount may be retained where Titan Auto Detailing attended the booking or reserved the appointment time.

Where customer access or vehicle availability is delayed, Titan Auto Detailing may:

• —Reduce the service scope
• —Reschedule the appointment
• —Charge for additional waiting time
• —Cancel the appointment if the delay prevents the service from being completed

Titan Auto Detailing may cancel or postpone a service due to:

• —Unsafe weather
• —Heavy rain
• —Extreme heat
• —Unsafe electrical access
• —Unsafe water access
• —Hazardous materials
• —Aggressive animals
• —Unsafe traffic conditions
• —Inadequate space
• —An unsafe vehicle
• —Any other serious safety concern

Where the issue is within the customer's control, any prepaid amount may be retained to cover the reserved appointment time and reasonable costs.

Titan Auto Detailing may cancel or reschedule due to:

• —Emergency
• —Illness
• —Equipment failure
• —Unsafe conditions
• —Vehicle safety concerns
• —Staff unavailability
• —Events outside our reasonable control

Where no advance payment was collected, the customer will not be charged.

Where Titan Auto Detailing collected payment but cannot provide the service, the customer will be offered a rescheduled appointment, or a refund of the applicable prepaid amount.

Refunds are not normally provided because a customer changes their mind after the service has been properly supplied.

Customers should raise visible concerns during the final inspection.

Any issue discovered afterward should be reported as soon as reasonably possible.

Titan Auto Detailing must be given a reasonable opportunity to inspect and address any genuine service-related concern before a refund is considered.

A refund may not be provided where Titan Auto Detailing can reasonably correct the issue.

A refund may be considered where:

• —Titan Auto Detailing cannot provide a prepaid service
• —The service has a genuine failure that cannot reasonably be corrected
• —A refund is required under Australian Consumer Law
• —Titan Auto Detailing agrees that a refund is appropriate

Refunds will not normally be provided for: change of mind; permanent stains; permanent odours; pre-existing damage; undisclosed vehicle conditions; issues caused after handover; dissatisfaction with limitations explained before the service; or customer cancellation with less than 48 hours' notice.

Where part of the service was properly completed, any approved refund may be limited to the affected portion of the service.

Approved refunds will be returned using the original payment method where reasonably possible.

Processing times may depend on the customer's bank or payment provider.